We hope that you will be happy with your purchase but if you aren’t completely satisfied and wish to return an item let us know by phone or email. Our returns policy is strictly 14 days from receipt of the item. We must have received a ‘return request’ by phone or email within the 14 days. The item must be unused, in perfect condition still within its original packaging otherwise we cannot exchange/refund your item.’
HOW TO MAKE A RETURN:
1.Contact us by phone or email to make a ‘return request’
2.We will acknowledge your return request and email simple return details for you to follow and the return address. Please do not send anything back to us prior to receiving our returns email.
3.Please package your item appropriately. We are unable to refund items that arrive damaged in transit that aren't packaged adequately.
4.Send your item to the address we will give you, within 14 days of notifying us of your intention to return. We recommend you send your product by recorded (tracked best) delivery, and retain proof of postage just in case anything goes missing. We are not responsible for items lost or damaged in transit. The direct cost of returning the goods is your responsibility unless otherwise agreed. We are unable to refund your postage costs.
5.Once we have received your item we will contact you to let you know your return has been processed. Following this please allow 3-5 days for funds to appear in your account.
THE ITEM HAS ARRIVED DAMAGED WHAT SHALL I DO?
We carefully package items for shipping. If unfortunately your item arrives damaged following transit please contact us. We will advise you on what steps to take next. Please retain the item and its packaging. If the outer packing is damaged please keep this until we have advised on the next steps. Please report any damages to us within 48 hours. We are unable to replace or refund any items if we are not notified within this time.
This does not affect your statutory rights.